TERMS AND CONDITIONS OF “HOLIDAY RENTALS”

Please READ CAREFULLY the following conditions of letting as any departure from the same permits the owner or the letting agent to refuse key, amend rent on premises or immediately terminate tenancy.

PLEASE NOTE:

• Straddie Sales Rentals does not accept “schoolies” or pre schoolie bookings at any time or any bookings where all guests are under the age of 21. Any breach of this condition may result in immediate termination of a booking with no refunds given.
• Bonds: We reserve the right to charge a bond on any and all properties. The Guest hereby authorises the Agent to retain these Credit Card Details until the Agent is satisfied that the property has been left in a state considered by the Agent to be satisfactory. If, in the absolute discretion of the Agent, the Agent considers that the property has not been left in a satisfactory state the Agent may, without reference to the Guest, enter a debit on the Credit Card of the Guest
• Breach of these terms and Conditions – a breach of these Terms and Conditions by any Guest or Visitor may result in but is not limited to:
  a. Your immediate eviction from the Property with no refunds given – in the case of a serious or fundamental breach of these Terms and Conditions and/or
  b. Additional charges being levied in accordance with these Terms and Conditions. Such additional charges will be advised to you and will then be deducted from the Bond and/or charged to any credit card provided when making this Booking.

PERMITTED USE OF PROPERTIES

1. FUNCTIONS - Parties, functions (including weddings and large gatherings, bucks parties, hens’ nights) - Our accommodation is for residential purposes only. Unless prior approval is given by the agent the use of a property for a party or function is strictly prohibited. Breach of this condition will be dealt with in accordance with our Breach of Terms and Conditions as above and in addition you will be responsible for the cost of cleaning, garbage removal, wear and tear, repairs and any other resulting charges. These costs will be charged to your credit card provided on booking.
2. The property is not to be used for any unlawful purpose.
3. NOISE POLLUTION - We ask that you and your guests respect and preserve the residential amenity of the property and refrain from engaging in any drunken or antisocial behavior. Please be aware Amity is a small community and we have a good relationship with its residents. If there is any excess noise, partying, or other disorderly behavior we will be informed. As per the Redland City Council and Holiday Letting Guidelines there is a 10pm to 8am curfew. Noise pollution is a punishable offence by law and as such we reserve the right to immediately terminate the tenancy for any breach of this condition. If the police are called for any disturbance caused by your booking your tenancy may be terminated immediately and no refunds given.
4. PARKING – Guests and/or their visitors shall not park on the premises except in designated parking areas or driveways.
5. SMOKING – in accordance with State Legislation, smoking is STRICTLY PROHIBITED inside any holiday rental property. If guests or their visitors have been smoking inside the premises, costs associated with the cleaning of the property to remove all traces of smoke will be charged to the guest. This can include dry cleaning of soft furnishings, curtains and carpets. Smoking outside the premises must only occur more than 10 meters away from the doorway and all butts must be disposed of correctly.
6. PETS – Unless otherwise stipulated NO PETS ALLOWED. When staying in pet friendly properties or where special permission has been given to keep a pet (maximum 2 dogs), care must be taken to ensure the pet remains outdoors, does not go onto the furniture and is never locked inside the property. Breach of this condition will permit the agent to refuse a key, amend the rental or immediately terminate the booking. We strongly recommend your pet be vaccinated and your pet is on tick and flea medication. Pet owners must clean up droppings, bones, toys etc or an extra cleaning fee may apply.
7. NUMBER OF GUESTS – the number of guests allowed in each property is determined by the number of beds. Failure to comply may cause your booking to be cancelled and no monies refunded.
8. TENTS/CARAVANS – Camper trailers, tents, caravans or any other items that provide additional sleeping arrangements are not permitted. Breach of this condition may result in immediate termination of booking with no refunds.
9. FIREWORKS – STRICTLY PROHIBITED at all of our properties. In Queensland fireworks are controlled under the Explosives Act 1999 and are declared security sensitive explosives only those issued with licenses are the Act are allowed to use and handle fireworks.

DURING YOUR STAY

1. CHECK-IN AND CHECK-OUT TIMES- The property is available from 2pm on the day of your arrival and is to be vacated by 10am on the day of your departure, unless prior arrangements have been made and agreed upon by the agent.
2. KEYS - keys will not be available until all monies have been paid in full. Arrangement for collection of keys after hours will be sent to arriving guests by text on the day of arrival. Loss of keys or remotes will be charged to the guest.
3. LINEN - sheets, towels, pillows, pillowslips, bath mats, hand towels and tea towels are included with every booking. We ask that on departure guests strip the beds and pack the linen into the bag provided.
4. GUEST WELCOME PACKS - a starter pack of dishwashing liquid, hand soap, dish cloth and 1 toilet roll for each toilet is supplied. We suggest guests bring all their own items for clothes washing, toiletries, preservation of food (glad wrap, paper towel etc), eating and drinking.
5. VACATING – On vacating, the premises are to be securely locked including all windows and doors, all lights and air conditioners to be turned off and the keys to be returned to our office. If returning keys after hours there is an afterhours key return slot near the front door.
6. BBQ – Please clean the BBQ plate and grill prior to departure. There will be an extra $50 charge if BBQ is not cleaned prior to departure.
7. CLEANING – Please ensure the property is left neat and tidy, all rubbish is to be removed, dishes and cutlery put away, dishwasher emptied and linen stripped from the beds and put in the bag provided. If guests have excess rubbish that does not fit in the wheelie bins please take this with you or fees will apply. If upon arrival the property fails to meet acceptable cleaning standards please contact our office and every endeavor will be made to rectify the problem. However this will not constitute grounds for a cancellation or refund.
8. BREAKAGES AND DAMAGES – tenants are responsible for all damages and breakages incurred during their term of occupancy. Notification of any breakages, loss, damages or maintenance issues must be reported to the agent immediately. Any costs associated costs caused by you or your guests are required to be paid for or replaced by you. Furniture items must not be moved during your stay, as this can damage the furniture and flooring. Cleaners are not expected to move large furniture items, therefore a call-out fee for the maintenance team will be incurred.
9. LOST PROPERTY – the agent takes no responsibility for property left behind by the guest. The agent will endeavor to retrieve lost property and arrangements and payment for return of the property will need to be made with the agent. Lost property is kept for a 14 day period only once found before being donated or disposed of.
10. OCCUPATION OF PROPERTY – If, upon occupation, the property or contents fail to meet acceptable cleaning standards and maintenance, it is the guests obligation to advise our agency, every endeavor will be made to rectify the problem. However, this shall not constitute grounds for cancellation or refund.

BOOKINGS

PAYMENTS

1. Payments: may be made by Credit Card (a service fee applies) via the website or by phone to our office - we do not accept cash payments or direct teansfers.
2. CREDIT CARDS - A credit card surcharge of 1.1% of the total cost of accommodation including extras will be applicable on all credit cards used. This is to cover the cost of using the service. Straddie Sales Rentals accepts Visa and Mastercard. Please note that in the event of a cancellation the credit card surcharge is non-refundable.
3. DEPOSIT & FINAL PAYMENT– to confirm your booking a deposit equal to 50% the total tariff must be paid within 48 hours of making the booking. If not paid the booking will lapse. Full and final payment must be made 30 days prior to your arrival. If your arrival date is less than 30 days from the date you book, full payment is payable at the time of the booking.
4. LINEN - sheets, towels, pillows, pillowslips, bath mats, hand towels and tea towels and included with every booking. We ask that on departure guests strip the beds and pack the linen into the bag provided.
5. TARIFFS – are published from time to time and are subject to variation without notice. If a booking is made and the tariff is incorrect then your booking may be cancelled and a full refund given.

FEES

6. BOOKING FEE – a non-refundable booking fee applies to all bookings.
7. Cancelled Or Terminated Bookings. 60+ Days Before Arrival: A Cancellation Fee of $100 plus any card fees and booking fees will apply under ANY and ALL circumstances. To cancel a booking we do require confirmation in writing.
8. Cancelled Or Terminated Bookings. Less Than 60 Days Before Arrival: A Cancellation Fee of $100 plus any card fees and booking fees will apply under ANY and ALL circumstances.
   (i) If the property is relet for the TOTAL period formerly booked by you, only the cancellation fees will be charged and the remaining funds will be refunded.
   (ii) If the property is NOT relet for the TOTAL period formerly booked by you, any monies paid will NOT be refunded.
   (iii) We strongly recommend you consider Travel Insurance when booking a holiday.

RELETTING FOR NEXT YEAR – Tenants have first refusal to rebook the property they occupied (in High and Mid Season only) for the same time the following year, subject to availability and advising letting agent prior to departure.

GOOD FAITH - Bookings are accepted by the agent in good faith and the agent cannot be held responsible for the actions of owners of the properties or other occurrences that are outside the agent’s control including: the property is sold, the tariff is increased prior to occupancy, the property is altered in any way, malfunction of any inventory contents, the property is withdrawn from letting. In the event of any of the above, subject to the owner's authority, every reasonable endeavor will be made to find alternative accommodation. If a property leaves the rental pool, the future guests approve Straddie Sales and rentals to find alternate accommodation or offer a refund. The letting agent accepts no responsibility for the descriptions of the property advertised in brochures or other written material or verbal information given by the Agent or Agents staff.

PROPERTY ACCESS – Access may be required from time to time for necessary repairs, maintenance, or inspections. The agent will always try to give reasonable notice where possible to guests should access be required.

MACHINERY BREAKDOWN - Air conditioners, spa baths and electrical appliances are all subject to break downs. Sometimes repairs are delayed due to our location and/or times of breakages. We ask guests to report any breakdowns as soon as possible and whilst every effort will be made to repair the item as quickly as possible, no guarantee of their availability or serviceability for the duration of the stay is given. NO refund or reduction in tariff will be made for non-availability of any of these items for any part of your stay.

AFTER HOURS CALLOUTS - We have an after-hours mobile number 0458 097 126 for emergencies only. A call-out fee of $55 may be charged to the guest in the following instances;

• lost keys, lock outs or where there is a breach of our terms and conditions.
• Calls relating to non-essential utilities not functioning. These include but not limited to; WIFI, Foxtel, BBQ’s out of gas
• Requests for late checkout

VIDEO CAMERAS – Salty Beach, Alegana, Amity Pines, Alla Mare and Happy Daze have have installed security cameras in the external areas of the premises. Any damage or tampering to any of the fixtures or fittings including security cameras will result in a charge being deducted from your security deposit. This will be a minimum of $440.