• Straddie Sales & Rentals

    Privacy Policy

Straddie Wildfire Pty Ltd - T/A Straddie Sales Rentals

1. Purpose of Policy – this policy applies to the collection, use, disclosure and handling of personal information by Straddie Sales Rentals. We are committed to protecting the privacy of individuals and are bound by the Australian Privacy Principles as per the Privacy Act 1988. We will only collect, use or disclose personal information in accordance with the Act and this Privacy Policy. By providing information to us when sending enquiries or otherwise using the site, you expressly agree to this Privacy Policy.

2. What types of information do we collect and how do we collect it - the type of personal information we collect and hold depends on the type of dealings we have with you and may include your name, mail or street address, email, phone numbers and method of payment. We collect this information in person, by email, over the telephone through written communications or by you completing forms or submitting information on the website.
In some cases, we may also gather information from cookies or web beacons. This information enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services.
We also use cookies to measure traffic patterns to determine which areas of our website have been visited and we use this to research user’s habits so that we can improve our online product and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

3. Why do we collect, hold, use and disclose your personal information?

  • To provide products and services to you and to send communications requested by you
  • To answer enquiries and provide information or advice about existing and new services
  • To assess the performance of the website and to improve its operation
  • to provide your personal information to our service providers and contractors
  • to process and respond to any complaint made by you
  • For the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes.

4. To whom do we disclose your personal information

  • We may disclose your personal data to enforce our policies such as in response to a valid request by a law enforcement or government authority, or regarding actual or proposed litigation or to protect our property, people and other rights and interests.
  • Our employees, contractors, service providers for operation of our website or business including but not limited to web hosting providers, IT system administrators, mailing houses, accountants, solicitors, business advisors and consultants.
  • Any third party you have asked us to share your personal data with – such as Facebook
  • Printers and distributors of direct marketing materials- we may send you direct marketing communications and information about our products and services that we consider may be of interest to you. At any time you may opt out of receiving these communications by contacting us.
  • If you post comments or otherwise communicate publicly with other users via our site any information about yourself that you include may be stored on the site and accessed by other users.
  • In the event that Straddie Sales Rentals is sold your personal information may also be transferred. Use of your personal information will remain subject to this Privacy Policy.

5. Security – We hold personal information in a number of ways, including in electronic databases, email contact lists, and in paper files held in secure premises. We take reasonable steps to

  • Make sure that personal information that we collect, use and disclose is accurate, up to date and complete
  • Protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure
  • Destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted under the Act.
  • We implement a range of physical and electronic security measures to protect personal information including mandatory password protection on all of our computers, firewall and antivirus software and training and workplace policies.
  • While Straddie Sales Rentals strives to protect the personal information and privacy of users of our website we cannot guarantee the security of information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post. While no system is completely secure, we believe the measures implemented by our website reduce our vulnerability to security problems to a level appropriate to the type of data involved.
  • Links – Links to third party websites that are not operated or controlled by Straddie Sales Rentals are provided for your convenience. Straddie Sales Rentals is not responsible for the privacy or security practices of those websites which are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies, which we encourage you to ready before supplying any personal information to them.

6. Access to your personal information – you may request access to or correction of any personal information we hold about you at any time by contacting us (see details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).

We may charge you a fee to cover our administrative and other reasonable costs in providing this information. There may be instances where we cannot grant you access e.g. we may need to refuse access if granting this access would interfere with the privacy of others or result in a breach of confidentiality.

7. Complaints process – If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe that we have not complied with the Privacy Policy or the Act, please contact us as set out below. We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. When contacting us, please provide as much detail as possible in relation to the query, issue or complaint.

We will take any privacy complaint seriously. We will aim to resolve any such complaint in a timely and efficient manner. We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Office of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia) as follows:

Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
Sydney. NSW 2001 Phone 1300 363 992 www.oaic.gov.au

8. Contact Us - Please contact our Privacy Officer if you have any queries about the personal information that we hold about you or the way we handle that personal information:
Privacy Officer
Straddie Sales Rentals,
P.O. Box 4051
Amity Point Qld 4183

9. Changes to this Policy – We may amend this Privacy Policy from time to time to reflect regulatory requirements, advances in technology, website updates and changes in our information collection and disclosure practices.

Any new policy will automatically be effective when it is published on the website and a copy may be obtained from our Privacy Officer. You should therefore return here regularly to view our most up to date Privacy Policy. You should also print a copy for your records.